Our Policies
Policies & Disclaimers
Your comfort and safety are our priority. Please review these policies before your stay at Sky Retreat Iceland.
House Rules
Check-in is from 16:00 for all cabins. Check-out is by 11:00 for Aurora Glass Cabins and 10:00 for standard cabins (Aurora Cabin with Private Jacuzzi, Seljalandsfoss Cabin). We use self check-in with a keypad code sent before your arrival. Early check-in or late check-out may be arranged subject to availability — please contact us in advance.
All cabins are strictly non-smoking. Smoking is not permitted inside any cabin or on the decks. A cleaning fee of ISK 50,000 will be charged if evidence of smoking is found.
Pets are not permitted at Sky Retreat Iceland. Service animals are excepted with prior arrangement — please contact us before booking.
Please observe quiet hours after 22:00. Our cabins are located in a peaceful rural area and sound carries easily. Please be considerate of other guests and neighbours.
Each cabin has a maximum occupancy as listed in the booking. Exceeding the stated maximum is not permitted and may result in additional charges or cancellation of your stay.
Parties, events, and gatherings are not permitted without prior written arrangement. Sky Retreat is designed as a peaceful retreat, not a venue.
Children under 13 must be supervised at all times, especially around hot tubs, saunas, and outdoor areas. Parents/guardians are fully responsible for their children’s safety.
Drones are welcome at the Seljalandsfoss Cabin. At our Aurora Glass Cabins and Aurora Cabin with Private Jacuzzi, we are very strict about drone use to protect guest privacy. Please contact us in advance for permission.
For your convenience, large waste bins are provided at each cabin — no sorting required on your end. We take all collected waste to a professional sorting and recycling station, so you can enjoy your stay without worrying about waste management. Please leave no trace — take everything you brought with you when you leave.
If a key or access device is lost, a replacement fee will be charged to cover re-keying costs. Please keep your access details secure.
Hot Tub & Sauna Safety
All hot tub and sauna facilities are provided for your enjoyment and are used entirely at your own risk. Sky Retreat Iceland is not liable for any injury, illness, or discomfort arising from their use.
Hot tubs and saunas may pose risks for individuals with heart conditions, high or low blood pressure, or who are pregnant. If you have any health concerns, consult your doctor before use. Exit immediately if you feel dizzy, faint, or unwell.
Please shower before entering the hot tub. Do not use soap, shampoo, lotions, or other products in the tub. This keeps the water clean for everyone.
No food is permitted in the jacuzzi or inside the sauna chambers. All drinks beside still water are prohibited inside the saunas. Please keep the hot tub and sauna areas clean for all guests.
We recommend soaking for a maximum of 15–20 minutes at a time. Take breaks, stay hydrated, and listen to your body.
If the hot tub water is contaminated (e.g. by soap, body products, food, or other substances requiring draining and refilling), a cleaning fee of ISK 30,000 will be charged.
Cancellation & Refund Policy
A minimum of 30 days’ notice is required for all cancellations. Bookings are non-refundable. We strongly recommend purchasing comprehensive travel insurance to protect against unforeseen circumstances.
Date changes and modifications are subject to availability and must be requested as early as possible. We will do our best to accommodate changes.
No refunds are provided for cancellations due to force majeure events including, but not limited to: severe weather, volcanic eruptions, road closures, pandemics, or government travel restrictions. We strongly recommend purchasing comprehensive travel insurance.
In the unlikely event that Sky Retreat Iceland is unable to provide access to your booked cabin (e.g. due to maintenance emergency or structural issue), you will receive a full refund.
We strongly recommend purchasing comprehensive travel insurance that covers cancellation, delays, medical emergencies, and natural events. Iceland’s weather can be unpredictable.
Liability & Disclaimer
All facilities at Sky Retreat Iceland — including cabins, hot tubs, saunas, outdoor areas, and walking paths — are used at the guest’s own risk.
Sky Retreat Iceland is not liable for any injury, illness, or health issue arising from the use of our facilities, including hot tubs, saunas, and outdoor amenities.
We are not responsible for loss, theft, or damage to personal property during your stay. Please keep valuables secure.
Tours, activities, and excursions mentioned on our website or included in packages are operated by independent third-party providers. Sky Retreat Iceland is not responsible for cancellations, delays, or incidents related to third-party services.
The Northern Lights (Aurora Borealis) are a natural phenomenon and cannot be guaranteed. While our location offers excellent viewing conditions, visibility depends on solar activity, cloud cover, and other natural factors. No refunds are provided for absence of Northern Lights.
Certain amenities and experiences may be affected by weather conditions. Outdoor hot tub availability, road access, and local conditions can change rapidly in Iceland.
Photos and images on our website are illustrative and intended to give a general impression. Actual conditions, views, furnishings, and surroundings may vary.
Guests are liable for any damage caused to the cabin, furnishings, or equipment during their stay. Damage costs will be charged to the credit card on file. Please report any accidental damage promptly.
Privacy Policy
Sky Retreat Iceland
Ormskot, 861 Hvolsvöllur, Iceland
Email: info@skyretreaticeland.com
We are committed to protecting your personal data in accordance with the Icelandic Data Protection Act (Act 90/2018) and the EU General Data Protection Regulation (GDPR).
Ormskot, 861 Hvolsvöllur, Iceland
Email: info@skyretreaticeland.com
We are committed to protecting your personal data in accordance with the Icelandic Data Protection Act (Act 90/2018) and the EU General Data Protection Regulation (GDPR).
We collect and process the following personal data:
• Name and contact information (email, phone number)
• Payment information (processed securely via our payment provider)
• Booking history and stay details
• Communication records (emails, messages related to your booking)
• Name and contact information (email, phone number)
• Payment information (processed securely via our payment provider)
• Booking history and stay details
• Communication records (emails, messages related to your booking)
We process your data based on:
• Contract performance — to fulfil your booking and provide our services
• Legal obligation — tax records, guest registration as required by Icelandic law
• Consent — for marketing communications (you may withdraw consent at any time)
• Contract performance — to fulfil your booking and provide our services
• Legal obligation — tax records, guest registration as required by Icelandic law
• Consent — for marketing communications (you may withdraw consent at any time)
We may share your data with:
• Payment processors — to handle transactions securely
• Booking platforms — if you booked through a third-party site (Booking.com, etc.)
• Tax authorities — as required by Icelandic law
We do not sell your personal data to third parties.
• Payment processors — to handle transactions securely
• Booking platforms — if you booked through a third-party site (Booking.com, etc.)
• Tax authorities — as required by Icelandic law
We do not sell your personal data to third parties.
• Booking and financial records: retained for 7 years as required by Icelandic tax law
• Marketing data: retained until you withdraw consent
• Communication records: retained for the duration of any ongoing business relationship
• Marketing data: retained until you withdraw consent
• Communication records: retained for the duration of any ongoing business relationship
Under GDPR and Icelandic law, you have the right to:
• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to legal retention requirements)
• Data portability — receive your data in a structured format
• Lodge a complaint with Persónuvernd (the Icelandic Data Protection Authority) at personuvernd.is
To exercise your rights, contact us at info@skyretreaticeland.com.
• Access your personal data
• Rectify inaccurate data
• Erase your data (subject to legal retention requirements)
• Data portability — receive your data in a structured format
• Lodge a complaint with Persónuvernd (the Icelandic Data Protection Authority) at personuvernd.is
To exercise your rights, contact us at info@skyretreaticeland.com.
Our website uses:
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• Analytics cookies — to understand how visitors use our site
You can manage cookie preferences in your browser settings. Disabling essential cookies may affect website functionality.
• Essential cookies — required for the website to function
• Analytics cookies — to understand how visitors use our site
You can manage cookie preferences in your browser settings. Disabling essential cookies may affect website functionality.
Booking Terms
All prices displayed on our website include 11% VAT (virðisaukaskattur) as required by Icelandic law for accommodation services.
The tourist tax (gistináttaskattur) is included in the total price displayed on our website. You will not be charged any additional taxes upon arrival or checkout.
Your booking is confirmed upon receipt of full payment. A 100% deposit is collected at the time of booking. You will receive a confirmation email with your booking details, check-in instructions, and access code.
All bookings and agreements with Sky Retreat Iceland are governed by Icelandic law. Any disputes shall be resolved in accordance with Icelandic legal procedures.
Complaints & Disputes
If you experience any issues during your stay, please contact us immediately so we can resolve them on the spot. We live nearby and are committed to making your stay comfortable.
Written complaints should be submitted within 14 days of your stay to info@skyretreaticeland.com. Please include your booking reference and a description of the issue. We aim to respond within 5 business days.
These policies are for informational purposes. For specific legal questions, please contact us directly at info@skyretreaticeland.com.